Overview

The fastest way to receive support is by submitting a support ticket through our Support Center. Providing detailed information helps us resolve issues more quickly and reduces back-and-forth communication.

When to Submit a Ticket

Submit a ticket for:

• Computer issues
• Microsoft 365 issues
• Printing problems
• New employee requests
• Device setup requests
• Application issues
• General technical support

What to Include

To help us assist you efficiently, please include:

• Your name
• Company name
• A description of the issue
• Any error messages
• A phone number where you can be reached

Urgent Issues

For business-impacting issues that require immediate attention, call (888) 234-0250.

Examples include:

• Complete internet outages
• Company-wide email outages
• Security incidents
• System outages affecting multiple users

Remote Support

If requested by a technician, use the Remote Assistance option within the Support Center.

Last updated: 8/3/2026
Tags: Getting Support