Knowledge base
Trying to submit
a new issue?
Click below to visit our client portal. You can log in to view your account or submit an Easy Ticket.
Trying to get
remote help?
Remote sessions are currently only supported on desktop, laptops and server. Visit this same page on one of those devices to get started!
Or, feel free to call us at 888-234-0250 with any questions.
To start a new remote support session, click "get started" below and run the file "TakeControl.exe" that downloads.
Support Center hours:
6:00 AM PST - 6:00 PM PST
9:00 AM EST - 6:00 PM EST
Requests received after hours will be responded to by 10:00 PST the next business day